Return & Refund Policy

We want you to love every order from Zaam99. If something is not right, our 7-day easy return policy makes it simple to return, exchange or get a refund. This Zaam99 Return & Refund Policy explains which items can be returned, the conditions, how to start a return, who pays for return delivery and how refunds work for Cash on Delivery orders in Pakistan.

This policy is part of our Terms & Conditions. Nothing in it affects your rights under the consumer protection laws of Pakistan.

7-Day Return Window

You can request a return within 7 days from the date your order is delivered. Please contact us within this period to start your return. Requests made after 7 days cannot be accepted as returns, but products with a warranty may still be covered under the warranty (see Warranty Claims below).

When You Can Return an Item

You can request a return, exchange or refund if:

• the item arrived damaged or broken;
• the item is defective or does not work as it should;
• you received the wrong item, size or colour;
• items, parts or accessories are missing from your order;
• the item is clearly different from its description or photos on our website;
• you have simply changed your mind, as long as the item meets the return conditions below.

Return Conditions

To be accepted, a returned item must be:

• unused, unwashed and in the same condition you received it;
• in its original packaging, with all tags, labels and seals still attached;
• complete with all accessories, chargers, cables, manuals, warranty cards and any free gifts that came with it;
• returned with your order number or invoice.

Extra conditions for electronics and mobile phones

• The device must have no scratches, dents, water damage or signs of physical damage.
• Please remove any passwords, screen locks and accounts (such as Google or Apple ID) before returning a phone, tablet or smart device.
• Defects in electronics may be checked against the brand’s warranty terms.

Non-Returnable Items

For hygiene, health and safety reasons, the following items cannot be returned for a change of mind:

• beauty, cosmetics, fragrance and personal care products that have been opened or used;
• undergarments, innerwear, socks and similar intimate items;
• groceries, food items and other perishable products;
• items returned without their original packaging, tags or labels;
• items damaged by misuse, accidents or normal wear and tear after delivery.

How to Return an Item

1. Contact us within 7 days of delivery on WhatsApp (0327 6291542) or by email at infozaam99@gmail.com. Share your order number, the item you want to return and the reason.
2. Send photos or a video of the item and its packaging, especially if it is damaged, defective or wrong.
3. Get your return approved. Our team will review your request and send you the return instructions and address.
4. Pack the item securely in its original packaging with all accessories, tags and free gifts.
5. Send the parcel as instructed. Please keep your courier receipt or tracking number until your return is complete.
6. Get your refund or exchange once we receive and check your return.

Please do not send items back without contacting us first, as we may not be able to match a parcel to your order.

Return Delivery Charges

• Our mistake, our cost: if the item is damaged, defective, wrong, missing parts or not as described, Zaam99 covers the return delivery cost and refunds any delivery charge you paid for that item.
• Change of mind: you pay the cost of sending the item back to us, and the original delivery charge is not refunded.

Inspection of Returned Items

When your return reaches us, our team checks that it meets the return conditions. We will let you know once your return is approved. If an item is not in its original condition, is incomplete or shows signs of use or damage that was not there on delivery, we may decline the return and send the item back to you, or offer a partial refund with your agreement.

Refunds

How you receive your refund

Because Zaam99 orders are paid with Cash on Delivery, refunds are sent to you by:

• Bank transfer to your Pakistani bank account;
• JazzCash mobile account;
• Easypaisa mobile account.

Please share the correct account title and number when we ask for them. Zaam99 will never ask for your PIN, OTP or password to send a refund. Once online payment options are available, refunds for online payments will go back to the original payment method.

How long refunds take

Refunds are processed within 5 to 7 working days after we receive and approve your return. Your bank or mobile wallet may take a little longer to show the amount. We will let you know when your refund has been sent.

How much is refunded

• You receive the amount you paid for the returned item, after any discount or coupon code.
• Delivery charges are refunded only when the return is due to our mistake.
• If you return part of an order, the refund covers only the returned items. If an order-wide offer no longer applies, the refund is adjusted.

Exchanges

Prefer a different size, colour or a replacement instead of a refund? Just tell us when you request your return. Exchanges depend on stock availability. If the new item costs more, you pay the difference; if it costs less, we refund the difference. If the item you want is out of stock, we will refund you instead.

Damaged, Defective or Wrong Items

Please check your parcel when it arrives. If an item is damaged, defective, wrong or missing, contact us as soon as possible, ideally within 48 hours of delivery, and always within the 7-day return window. A short unboxing video or clear photos of the item and packaging help us solve the problem quickly. We will arrange a replacement or a full refund at no extra cost to you. See our Shipping & Delivery Policy for tips on receiving your parcel.

Warranty Claims

After the 7-day return window, product faults are handled under the product’s warranty, where one applies. The warranty period and terms are shown on each product page. Brand warranties are provided by the manufacturer or its authorised service centre, and our team will guide you through the claim. Warranties do not cover misuse, accidental damage, water damage or unauthorised repairs.

Returns & Refunds FAQs

How many days do I have to return an item?

You have 7 days from the date of delivery to request a return, exchange or refund.

How will I get my refund for a Cash on Delivery order?

We send refunds by bank transfer, JazzCash or Easypaisa within 5 to 7 working days after we receive and approve your return.

Do I have to pay to return an item?

No, not if the item is damaged, defective or wrong. For change-of-mind returns, you pay the cost of sending the item back.

Can I exchange an item instead of getting a refund?

Yes. You can exchange for a different size, colour or a replacement, subject to stock availability.

Which items cannot be returned?

Opened beauty and personal care products, undergarments, groceries and perishable items, and items without original packaging or tags cannot be returned for a change of mind. They are still covered if they arrive damaged, defective or wrong.

Contact Us

Need to start a return or check on a refund? Our support team is here to help:

• WhatsApp / Phone: 0327 6291542
• Email: infozaam99@gmail.com
• Location: Lahore, Pakistan
• Support hours: Monday to Saturday, 9:00 AM to 8:00 PM
• Online: Contact Us page or Track Order

Shop with confidence at the Zaam99 online store, with easy 7-day returns and Cash on Delivery across Pakistan.