Privacy Policy

Welcome to Zaam99 (zaam99.com), your online shopping destination in Pakistan for fashion, electronics, home essentials, beauty products and more. This Zaam99 Privacy Policy explains what personal information we collect when you visit our website, place an order or contact us, how we use and protect that information, and the choices and rights you have.

By using our website or buying from us, you agree to the practices described in this policy. If you do not agree, please do not use the website. This policy should be read together with our Terms & Conditions.

Who We Are

Zaam99 is an online store based in Lahore, Pakistan, delivering across the country with Cash on Delivery. In this policy, “Zaam99”, “we”, “us” and “our” refer to the Zaam99 online store, and “you” refers to anyone who visits our website, creates an account or shops with us.

This policy applies to information collected through zaam99.com, our checkout and customer account pages, our customer support channels (WhatsApp, phone and email) and our official social media pages. We handle personal data in line with the applicable laws of Pakistan, including the Prevention of Electronic Crimes Act, 2016 (PECA).

Information We Collect

We collect only the information we need to run our store, deliver your orders and give you a better online shopping experience.

Information you give us

• Order and delivery details: your full name, mobile number, email address (optional), delivery address, city, province and postcode when you place an order at checkout.
• Account details: your name, email address and password (stored in encrypted form) if you create a Zaam99 account, plus any addresses you choose to save.
• Customer support messages: information you share when you contact us through our contact form, WhatsApp, phone or email, such as your order number and the details of your request.
• Newsletter sign-ups: your email address if you subscribe to our deals and offers.
• Reviews and product questions: your name, email address and the content you submit when you write a product review or ask a question on a product page. Your name and content may be shown publicly; your email address is never published.
• Returns and refunds: details and photos you send us for a return, exchange or warranty claim, and the account details (for example bank, JazzCash or Easypaisa) you give us to receive a refund.

Information collected automatically

When you browse zaam99.com, our website and hosting systems automatically record some technical information, such as:

• Your IP address, browser type, device type and operating system.
• The pages and products you view, the words you search for on our site and the website that referred you to us.
• The date and time of your visit, and security logs used to detect suspicious activity.
• Information collected through cookies, as explained in the Cookies section below.

Information stored only on your device

Some shopping features save information in your own browser instead of on our servers. This includes your wishlist, product compare list, recently viewed products, your grid or list view preference and, if you tick “Save this address” at checkout, your delivery address (your email address is never saved this way). If you are signed in, a saved address is also stored in your Zaam99 account. You can remove browser-saved information at any time by clearing your browser data.

How We Use Your Information

We use your personal information for the following purposes:

• To process and deliver your orders: confirming your order, arranging delivery anywhere in Pakistan and collecting payment through Cash on Delivery.
• To confirm orders and prevent fake orders: we may call you or send a WhatsApp message to verify your order and delivery address before dispatch.
• To keep you updated: sending order confirmations and dispatch and delivery updates by SMS, WhatsApp or email.
• To provide customer support: answering your questions and handling returns, exchanges, refunds, cancellations and warranty claims.
• To manage your account: letting you view your order history, track orders and save addresses.
• To send offers you asked for: sharing deals, flash sales and new arrivals only if you have subscribed. You can opt out at any time.
• To improve our store: understanding which products and pages are popular so we can improve our product range, prices and website experience.
• To protect you and us: detecting and preventing fraud, spam, abuse and security threats.
• To meet legal obligations: keeping records required by tax and accounting rules and responding to lawful requests from authorities.

Cash on Delivery and Payment Information

At the moment, Zaam99 accepts Cash on Delivery (COD) only. You pay the rider in cash when your parcel arrives, so we do not collect or store any debit card, credit card or bank login details on our website.

Online payment methods such as JazzCash, Easypaisa, Visa and Mastercard are coming soon. When they are available, your payment will be processed securely by licensed third-party payment providers, and Zaam99 will not store your full card number, card PIN or one-time password (OTP). More details will be available in our Payment Policy.

Cookies and Similar Technologies

Cookies are small text files saved in your browser. We use them, along with your browser’s local storage, to make our online store work properly and to remember your preferences.

• Essential cookies: keep items in your shopping cart, keep you signed in to your account, remember your checkout progress and protect the website against spam and attacks. The store cannot work properly without them.
• Preference storage: remembers choices such as your product view (grid or list), wishlist and recently viewed items.
• Analytics cookies: if we use analytics tools (such as Google Analytics) to understand how visitors use our website, these tools collect information in a form that does not directly identify you.
• Embedded content: product videos and social media content (for example from YouTube) may set their own cookies, as described by those services.

You can block or delete cookies in your browser settings. If you block essential cookies, you may not be able to add products to your cart or complete checkout.

How We Share Your Information

We do not sell, rent or trade your personal information. We share it only when needed to run our store, with:

• Delivery and courier partners who receive your name, phone number, address and order amount so they can deliver your parcel and collect your Cash on Delivery payment.
• Payment providers (once online payments are available) to process your payment securely.
• Service providers that help us run zaam99.com, such as website hosting, email delivery, website security and spam protection. They may only use your data to provide their service to us.
• Messaging platforms such as WhatsApp, when you choose to contact us or order through them. Your use of these platforms is also covered by their own privacy policies.
• Government and law enforcement authorities when required by the laws of Pakistan, a court order or a lawful request, or to protect our customers, our business and the public from fraud or harm.
• A new owner, if Zaam99 is ever merged with or sold to another business. In that case, this privacy policy will continue to protect your information.

How We Protect Your Data

Keeping your personal data safe is important to us. We use reasonable technical and organisational security measures, including:

• SSL encryption (HTTPS) across the entire website, so the information you send us is encrypted.
• A website firewall, malware scanning and login protection.
• Encrypted (hashed) storage of account passwords.
• Access to customer data limited to team members who need it to process orders or support you.

No website or online service can be 100% secure. Please keep your account password private, use a strong password and sign out when you use a shared device.

How Long We Keep Your Information

• Order records: kept for as long as needed for delivery, returns, warranty claims, accounting and tax purposes, as required by law.
• Account information: kept while your account is active. You can ask us to delete your account at any time.
• Newsletter email: kept until you unsubscribe.
• Customer support messages: kept as long as needed to resolve your request and improve our service.
• Reviews and product questions: kept while they are published on our website, unless you ask us to remove them.

When we no longer need your information, we delete it or make it anonymous.

Your Rights and Choices

You stay in control of your personal information. You can:

• Access the personal data we hold about you and ask for a copy of it.
• Correct details that are wrong or out of date. You can also update your details in My Account.
• Delete your account and personal data, except information we must keep for legal, tax or security reasons.
• Withdraw consent to marketing messages at any time.
• Object to how we use your information or ask us to limit its use.

To make a request, email us at infozaam99@gmail.com or message us on WhatsApp. For your protection, we may ask you to confirm your identity (for example, with your order number and phone number). We aim to respond within 30 days.

Marketing Messages

We only send promotional emails or messages about deals, discounts and new arrivals if you have subscribed or agreed to receive them. You can unsubscribe at any time by following the unsubscribe instructions in our messages, replying “STOP” to our WhatsApp messages or contacting our support team. Order and delivery updates are not marketing, so you will still receive them while you have an active order.

Third-Party Websites and Social Media

Our website contains links to other websites and to our official Facebook, Instagram, TikTok and YouTube pages. When you visit them, their own privacy policies apply. We are not responsible for the content or privacy practices of other websites, so we encourage you to read their privacy policies.

Children’s Privacy

Our online store is meant for adults. If you are under 18, please shop with the involvement of a parent or guardian. We do not knowingly collect personal information from children under 13. If you believe a child has shared personal data with us, please contact us and we will delete it.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our services, the law or how we handle personal data. The latest version will always be available on this page, with the “Last updated” date shown at the top. If we make important changes, we may also let you know by email or with a notice on our website.

Privacy FAQs

Does Zaam99 sell my personal information?

No. We never sell, rent or trade your personal information. We only share the details needed to deliver your order and run our store safely.

Is it safe to shop online at Zaam99?

Yes. Our whole website uses SSL encryption, and with Cash on Delivery you pay only when you receive your parcel, so no card or bank details are needed.

Why does Zaam99 need my phone number?

Your mobile number helps us confirm your order, coordinate delivery with the rider and send you order updates. It is not used for marketing unless you agree.

How can I delete my Zaam99 account?

Email infozaam99@gmail.com or message us on WhatsApp from the number linked to your account. We will delete your account and personal data, except records we must keep by law.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

• Email: infozaam99@gmail.com
• WhatsApp / Phone: 0327 6291542
• Location: Lahore, Pakistan
• Support hours: Monday to Saturday, 9:00 AM to 8:00 PM
• Online: Contact Us page

Thank you for trusting Zaam99 with your online shopping. Explore the latest deals in the Zaam99 online store with confidence.